Refund Policy

This Policy applies to eSIM and physical SIM services purchased through mosimosim.com.

Pursuant to Article 19 of Taiwan's Consumer Protection Act, you may terminate the contract under this Policy within 7 days from the day after you receive the product (or eSIM activation code).

The cooling-off period is not a trial period; please refrain from actual use during this period.

Pursuant to Article 2, Subparagraphs 5 and 6 of the Reasonable Exception Rules for Distance Selling Termination Right, the following cases are exempt from the 7-day cooling-off period. You actively confirmed your understanding of these by checking the boxes at checkout:

• An eSIM that has been activated by scanning its QR code — qualifies as an "online service completed upon delivery".

• A physical SIM card whose seal has been opened (whether or not activated) — qualifies as an "unsealed personal hygiene product".

We will issue a full refund in any of the following cases:

• You have paid but we have not yet shipped the SIM or sent the eSIM activation code.

• The physical SIM has been delivered but remains unsealed, and you submit your request within 7 days of receipt.

• The eSIM activation code has been sent but you have not yet activated it (no QR scan), and you submit your request within 7 days of code delivery.

• The full refund above includes the first billing month's fee collected as part of the initial payment.

Refunds are not available in the following cases:

• The eSIM has been activated by QR scan.

• The physical SIM card has been unsealed (whether or not activated).

• More than 7 days have passed since receipt of the product (or activation code).

• Calls, SMS, or data have been used.

• You can receive normal signal in your area: the service has been delivered as agreed and does not constitute grounds for refund.

If the physical SIM is unreadable on arrival, the wrong product was shipped, or the card is physically damaged, please contact us within 30 days of receipt. We will reship the correct SIM at our expense and you do not need to return the defective card.

• Before activation: Section 4 applies; full refund available.

• After activation: not refundable per Section 3. This service does not support direct plan changes (including plan type or term length). For special circumstances, please contact customer support.

• You may opt out of auto-renewal before the next expiry date. Billing stops from the next term, but the prepaid amount already paid is non-refundable.

• If you wish to suspend the number before contract expiry (non-refundable), please contact customer support via LINE or email.

• Termination of a monthly plan within the contract term incurs the early-termination fee defined for that plan. See Section 7 of the Terms of Service.

• Already-charged current-month fees are not refundable.

• We will complete refund processing within 15 days from the day after we receive your complete refund request.

• All refunds are issued by reversing the original credit card charge (via NewebPay). The actual posting time depends on the issuing bank.

• You do not need to return the SIM card. Please dispose of it properly (cutting the chip before discarding is recommended).

• This Policy shall be interpreted in accordance with the laws of the Republic of China (Taiwan).

• Matters not covered by this Policy shall be handled in accordance with the Consumer Protection Act and other relevant laws.

• In the event of a dispute, both parties agree that the Kaohsiung District Court of Taiwan shall be the court of first instance with jurisdiction.

This Policy takes effect on the effective date stated above. We reserve the right to amend it; amendments will be announced on mosimosim.com and become effective on the announcement date.